The epidemic has rebounded, and the sudden stop at home has caused the company's business department to experience a wave of tests. However, the small partners in the trading department did a good job of customer notification and explanation as soon as possible, and used the time at home to strengthen the relationship with customers. connect. Everyone is not impatient or slack, and do their daily work to ensure that various businesses are carried out quickly and orderly after the unblocking.

Quickly explain emergencies and take the initiative to enhance customer feelings

The outbreak happened suddenly. The business staff of the trade were still at work during the day. They negotiated orders with many customers and prepared to ship the next day. As a result, they received the news that the home was still at home that night, resulting in all the originally planned orders being cancelled. "on hold". The sudden "blocking" of the epidemic made everyone in a passive state, but they quickly explained the situation to customers and communicated about delayed shipments; the online department did a good job of reporting delayed shipments in stores every day. For some customers who are out of stock urgently, communicate with other regions to borrow some products to ensure normal sales temporarily. For areas with the same epidemic situation, we take the initiative to condolence to customers, understand the local epidemic situation, let customers feel warmth and care, and enhance the relationship between customers. At the same time of communication, we actively introduce various new products to customers, provide more diversified and rich product solutions, increase customer stickiness, and strive not to lose orders. Trade business personnel take advantage of the static time at home to strengthen discussions and exchanges with customers, understand the market conditions of various regions, and deeply understand the development trends of various regions, so as to better develop the market in the future.

Make full use of resources to promote the development of work

During the period of staying at home, in addition to actively connecting with customers, everyone in the trade departments tried their best to achieve the performance goals set at the beginning of the month. The small partners of the daily chemical company use their time at home to actively communicate with Korean manufacturers to do a good job in the research and development of their own brands; due to the short shelf life of many foods, the period of staying at home may lead to the expiry of the products, and the small partners of the food company contact at home to find suitable products. customers, and strive to deal with them as soon as possible after resumption of work. On March 17th, the three small partners in the food department cooperated and planned to use the limited conditions at home to open the Fangzheng Strict Selection Douyin live broadcast. There were no company products. The anchor Yang Chen interacted with the fans in the live broadcast room through chat to increase the number of fans and increase Douyin. The activity of the phonetic sign lays the foundation for future product promotion. In response to the current static situation at home, Home Furnishing has changed the focus of product promotion and promoted products that can be distributed by manufacturers.

Although working from home, everyone is doing their job well. The leaders in charge do a good job in daily business scheduling and understand the business progress; comprehensive industry personnel actively do a good job in filing, order sorting, etc., and everyone gives full play to their subjective initiative and utilizes available resources to promote the development of various tasks.

Sending living materials to protect front-line anti-epidemic personnel

In the current epidemic situation, the anti-epidemic personnel leave their homes to take care of everyone, and fight on the front line day and night. Many medical staff, community workers and police officers have almost no time to rest. The staff of Huancuilou Sub-district Office have been fighting in the unit for many days since the outbreak began, and the living materials are relatively scarce. The sub-district office staff contacted the company to purchase epidemic prevention and daily living materials. On March 14, Manager Gao Jing accompanied the work vehicles of the Sub-district Office to the company, and actively cooperated with the deployment and assembly of items to ensure the supply of living materials for the Sub-district Office staff.

The epidemic has stopped, but the hard work has never stopped. The confidence and determination of the small partners in the trade department to stick to their goals and do their best is worth learning from each of us.

"Weihai is still" is to accumulate the power to restart.

"Fangzheng is still" is to add the confidence to create new achievements.

Come on, Weihai! Come on, Fangzheng!